BIK

Features of BIK CRM Platform:

Multichannel support:
Be present on multiple channel for your customer. Provide support to your customers who reach out to you via WhatsApp, Email, Facebook, Instagram, Livechat. Customer can reach out to you on any of the above channels for support/sales related queries.
- Access your entire Shopify catalogs on BIK CRM
- Share Catalogs and Promos with your customers
- Use full CRM capabilities on all channels

Agent Management System:
Give your customers a seamless, personalised experience while allowing multiple agents to manage the company’s fast-growing user base.
Limit the Access of CRM based on roles
- Leverage our inherent routing logic to auto assign chats
- Boost the efficiency of your entire team
- Create Multiple Roles and Teams
- Allocate infinite agents to the Roles and Team

Customer Data Enrichment:
For improved quality of responses & efficiency of agents it becomes vital to have more information about the customer whom they are interacting with.
With BIK you can -
- Access the full customer behaviour on Shopify
- Get access to historic and pending orders
- Access customer details such as email, phone, name and address "

Multimedia chat support:
Attach files, audios, photos etc with your chats
- Access customer's PDFs, Images, HTML links and Texts
- Respond to customers with Rich Text media, PDF, Images, Links and Texts
- Augment the chat experience with supporting documents

Intelligent & Intuitive Chat Interface:
Notification center
- Get notified when new chats come in
- Be aware of SLA breaches
- Get visibility of unassigned chats

Sentimental Analysis
- Get notified when new chats come in
- Be aware of SLA breaches
- Get visibility of unassigned chats

Sales Conversions:
Help agents create orders & create sales conversion on the chat interface itself.
- End to end visibility of your agent performance
- Track the revenue boosted by your sales team
- Get assessment of your key metrics

NPS and CSAT:
- Leverage BIK's inbuilt NPS mechanism to gauge customer sentiment
- Trigger automatic CSAT after every agent interaction with a customer
- Track performance over time

Tags:
Any conversation with a customer can be assigned multiple tags for better identification of the buyer